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Shipping & Returns

Returns Policy

Merchandise can be returned unworn and in its original condition within 30 days of purchase date. Customer will be credited the cost of the item not including shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please return items to:

Heart Projects
1162 Stonyridge Avenue
Troy, OH 45373

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship our orders in 1-2 business days following the receipt of an order, unless otherwise specified. We ship USPS First Class Mail.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.




 

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